Last updated: September 2026

This Booking Policy governs reservations made directly with KAIA Jacó, including reservations completed through kaiajaco.com.

By completing a reservation, the guest confirms that they have read and accepted this policy, as well as the specific conditions displayed during the booking process.

1. Accommodation

KAIA Jacó is a vacation rental located in Jacó, Costa Rica.

The property is rented as an entire unit and includes:

  • 2 bedrooms
  • 2 bathrooms
  • fully equipped kitchen
  • living and dining area
  • balcony
  • maximum occupancy of 4 guests

Individual rooms are not rented separately.

2. Reservation confirmation

A reservation is considered confirmed only when:

  • the guest successfully completes the booking process;
  • the required payment is successfully processed;
  • and KAIA Jacó issues the corresponding booking confirmation.

A booking request, inquiry, quotation, or initiation of the payment process does not guarantee availability until the reservation has been confirmed.

3. Availability

Availability displayed on the website may change at any time until the reservation is confirmed.

KAIA Jacó uses management and availability synchronization systems across different booking channels.

In the exceptional event of a technical issue that results in a duplicate booking, KAIA Jacó will contact the guest as soon as possible to seek an appropriate solution.

4. Primary guest

The person making the reservation must be 18 years of age or older.

The primary guest is responsible for:

  • providing accurate and complete information;
  • making the required payments;
  • correctly reporting the number of guests;
  • ensuring that all members of the group are aware of and comply with the property rules.

5. Registered guests

Only guests included in the reservation may stay at the property.

The maximum occupancy of KAIA Jacó is 4 guests.

Guests may not:

  • exceed the maximum occupancy;
  • add additional overnight guests without prior authorization;
  • allow unregistered persons to stay overnight.

KAIA Jacó may request the information necessary to properly register guests in accordance with the operational requirements of the property and condominium.

6. Rates

The applicable rate will be the rate displayed to the guest at the time the reservation is made.

Rates may vary depending on:

  • selected dates;
  • season;
  • length of stay;
  • number of guests;
  • applicable promotions;
  • availability.

A previously viewed or quoted rate is not guaranteed until the reservation has been confirmed.

7. Taxes and fees

Applicable taxes and fees will be displayed before the reservation is completed.

Where applicable, reservations will be subject to 13% VAT in accordance with Costa Rican law.

Additional charges may also apply when clearly disclosed during the booking process, including:

  • cleaning fees;
  • additional guest fees;
  • optional services;
  • other disclosed charges.

The guest will be able to review the total amount before completing payment.

8. Payments

Direct reservations must be paid using one of the payment methods available during the booking process.

Electronic payments may be processed by authorized third-party providers, including TiloPay.

KAIA Jacó does not directly store complete payment card details.

The guest confirms that they are authorized to use the selected payment method.

A declined, incomplete, or unauthorized transaction does not create a confirmed reservation.

9. Reservations with pending payment

When a reservation allows for any outstanding balance, the reservation will remain subject to the specific payment terms displayed during the booking process.

Failure to complete a required payment within the established deadline may result in cancellation of the reservation in accordance with the terms previously accepted.

10. Check-in

Check-in is available from:

3:00 p.m.

KAIA Jacó uses a self check-in system.

Access instructions will be provided before arrival once all requirements related to the stay have been completed.

Early check-in requests are subject to availability and prior approval.

11. Check-out

Check-out must be completed no later than:

11:00 a.m.

Late check-out requests are subject to availability and prior approval.

Any applicable late check-out charges will be communicated to the guest.

12. Reservation modifications

Guests may request changes related to:

  • dates;
  • number of guests;
  • length of stay;
  • other reservation details.

All modifications are subject to availability and may result in a change to the total rate.

A modification will only be considered confirmed once it has been expressly approved by KAIA Jacó.

13. Cancellations and refunds

Cancellations and any applicable refunds are governed by the KAIA Jacó Cancellation and Refund Policy in effect and by the specific conditions accepted at the time the reservation was made.

Guests must review that policy before completing their booking.

14. Property rules

By making a reservation, the guest agrees to comply with the rules of KAIA Jacó and Live Jacó Condominium.

Main rules include:

  • no smoking or vaping inside the property;
  • no parties or events;
  • no exceeding the number of registered guests;
  • no unregistered overnight guests;
  • no pets unless previously authorized;
  • quiet hours from 10:00 p.m. to 7:00 a.m.;
  • compliance with all common-area rules.

Serious violations of the rules may result in early termination of the stay, subject to the circumstances and applicable law.

15. Use of common facilities

Guests may use the condominium facilities in accordance with their operating hours, availability, and applicable rules.

These may include:

  • swimming pool;
  • gym;
  • coworking area;
  • yoga deck;
  • clubhouse;
  • other common areas.

Operating hours and access conditions may be changed by the condominium administration and may be outside the direct control of KAIA Jacó.

16. Damages

The primary guest is responsible for damage caused by themselves or members of their group when such damage is attributable to their actions.

This may include damage to:

  • furniture;
  • appliances;
  • equipment;
  • locks;
  • fixtures;
  • property installations;
  • common areas.

Any damage or incident must be reported to KAIA Jacó as soon as possible.

Where applicable, KAIA Jacó may request reasonable payment for documented damage.

17. Lost property

Guests are responsible for their personal belongings during the stay.

If an item is found after check-out, KAIA Jacó will make reasonable efforts to contact the guest when possible.

Any costs associated with returning or shipping forgotten items will be the responsibility of the guest.

18. Services

KAIA Jacó makes reasonable efforts to keep all advertised services operational, including:

  • electricity;
  • water;
  • internet;
  • air conditioning;
  • equipment and appliances.

Certain services depend on third-party providers, utility companies, or condominium management.

In the event of an interruption, the guest should notify KAIA Jacó so the issue can be addressed as soon as reasonably possible.

19. Guest conduct

Guests must behave respectfully toward:

  • neighbors;
  • staff;
  • condominium management;
  • other guests and users of common areas.

Conduct that causes damage, significant disturbance, safety risks, or serious violations of condominium rules is not permitted.

20. Safety

Guests must follow all safety instructions provided by KAIA Jacó and the condominium administration.

In an emergency, guests must follow the applicable evacuation and safety procedures.

21. Exceptional circumstances and force majeure

Circumstances beyond the reasonable control of KAIA Jacó may occur, including:

  • natural disasters;
  • earthquakes;
  • floods;
  • widespread utility interruptions;
  • government restrictions;
  • emergency situations;
  • other extraordinary events.

Each situation will be addressed based on its specific circumstances and in accordance with applicable law.

22. Communications

The guest authorizes KAIA Jacó to use the contact information provided during the reservation process for communications related to the stay, including:

  • booking confirmations;
  • arrival instructions;
  • operational information;
  • important notices;
  • inquiries related to the reservation.

23. Privacy

Personal data will be processed in accordance with the KAIA Jacó Privacy Policy.

Information collected during the booking process will be used only for legitimate purposes related to providing the accommodation service, processing payments, complying with legal obligations, and managing the stay.

24. Applicable law

This Booking Policy is governed by the laws of the Republic of Costa Rica.

Nothing in this policy is intended to limit any consumer rights available under applicable law.

25. Contact

For questions related to a reservation:

KAIA Jacó
Jacó, Costa Rica
hello@kaiajaco.com
kaiajaco.com

26. Acceptance

By completing a reservation, the guest confirms that they:

  • have read this Booking Policy;
  • understand the booking conditions;
  • accept the rules applicable to the stay;
  • and accept the applicable Cancellation and Refund Policy.