Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or tenants to make online bookings or reservations for properties and rooms (the “Service”).

This Privacy & Cookie Policy (the “Policy”) explains our privacy practices in connection with the Service, including how your personal information and data are collected, stored, used, and shared.

Providing us with your personal information is your choice. You are not legally required to provide this information; however, certain information is necessary in order for you to use the Service.

We act as data controllers and are responsible for the collection and use of any data that you submit or provide through the Service.

In addition to this Policy, additional policies or codes of conduct may apply to your use of the Service.

If you have any questions regarding your use of the Service, please contact us.

1. What Personal Information Do We Collect?

When you submit an inquiry, make a customer service request, or register an account, you may provide us with contact information such as:

  • Name
  • Address
  • Mobile phone number
  • Email address

When you make a payment for the Service, your credit card or debit card information may be collected on our behalf by a third-party payment processor.

We may also collect:

  • IP address
  • Browser and device information
  • Information collected through cookies and similar tracking technologies
  • Information related to your interactions with our website and emails
  • Bank details, when required in connection with property owner transactions

2. How We Use and Share Your Information

We may use and share your information with third-party service providers where necessary to provide and support the Service.

This may include:

  • Communicating with you regarding your booking or use of the Service
  • Responding to your questions and requests
  • Processing payments
  • Improving the security and safety of the Service
  • Investigating suspicious activity or violations of applicable terms or policies
  • Developing new tools, products, or services
  • Associating activity across devices used by the same individual to improve the operation of the Service
  • Identifying and fixing technical errors or bugs
  • Conducting data and system analytics
  • Conducting research to improve the Service
  • Complying with applicable laws
  • Cooperating with law enforcement agencies or competent authorities where required or reasonably justified

3. Your Rights Regarding Your Personal Information

Depending on applicable law, you may have the following rights regarding your personal data:

  • The right to request a copy of your personal data
  • The right to request correction of inaccurate or outdated personal data
  • The right to request deletion of personal data when it is no longer necessary to retain it
  • The right to withdraw consent to personal data processing at any time
  • The right to request your personal data in a portable format
  • The right to request that your personal data be transferred to another data controller, where applicable
  • The right to request restriction of further processing
  • The right to object to processing based on legitimate interests or direct marketing

If you wish to withdraw your consent to receive marketing communications, please use the subscription management or unsubscribe link included in the relevant communication.

Please note that you may still receive administrative or transactional messages, such as:

  • Booking confirmations
  • Payment confirmations
  • System notifications
  • Account-related communications

If you are unable to exercise your rights using the tools provided through the Service, please contact us directly.

4. GDPR Notice

The following provisions apply where the European Union General Data Protection Regulation (“GDPR”) is applicable.

As a data controller of our clients’ personal data, we are committed to protecting and respecting your privacy in accordance with Regulation (EU) 2016/679 of April 27, 2016.

Legal Basis for Processing Personal Data

We may process personal data on the following legal bases:

Consent
Where processing is based on consent, we may use consent forms or similar mechanisms to document the consent provided by the individual.

Contractual necessity
We may use personal information when necessary to fulfill our obligations under contracts or agreements with customers, partners, suppliers, or service providers.

Legitimate interests
We may process personal data where we have a legitimate business interest, provided that such interest is not overridden by the rights and privacy interests of the individual.

5. Data Retention

We retain personally identifiable information for as long as we reasonably consider necessary for the purposes described in this Policy or as required by applicable law.

We may delete information from our systems once we determine that it is no longer necessary for those purposes.

6. CCPA Notice

Where applicable, you may exercise certain rights under the California Consumer Privacy Act (“CCPA”).

Right to Know

You may request information regarding:

  • The categories of personal information collected about you
  • Specific pieces of personal information collected about you
  • The sources of that information
  • The business purpose for collecting the information
  • The categories of third parties with whom the information is shared

Right to Deletion

You may request that we delete personal information we have collected about you, subject to applicable legal exceptions.

We may retain data that is necessary to:

  • Provide goods or services to you
  • Detect and resolve security or technical issues
  • Comply with legal obligations
  • Maintain necessary business records

Right to Non-Discrimination

If you exercise your applicable privacy rights:

  • We will not deny you goods or services
  • We will not charge you different prices or rates solely because you exercised those rights
  • We will not provide a different level or quality of service solely because you exercised those rights

7. Do Not Sell My Personal Information

We do not sell information that directly identifies you, such as your name or contact information.

However, advertising and analytics providers such as Meta/Facebook and Google may collect information regarding your activity on our website through cookies or similar technologies, subject to applicable consent and privacy settings.

8. Children’s Privacy

The Service is intended for individuals aged 16 or older.

We do not knowingly or intentionally collect personal information from children under 16 years of age.

9. Cookies and Similar Technologies

We may use cookies and similar technologies in connection with the Service.

Cookies are small data files sent to your browser and stored on your device.

Cookies may contain information such as:

  • Pages visited
  • Session duration
  • IP address
  • Browser type
  • Operating system
  • Referring page
  • Navigation path through the website
  • Internet service provider information

We may use cookies to:

  • Operate and improve the website
  • Remember user preferences
  • Maintain sessions
  • Collect statistical information
  • Understand how visitors use the website
  • Improve performance and functionality
  • Support marketing and analytics
  • Detect and prevent security threats or abuse

10. Managing Cookies

You may manage or block cookies through your browser settings or through any cookie management options available on our website.

You may also delete cookies already stored on your device and configure your browser to prevent certain cookies from being stored in the future.

Please note that disabling certain cookies may affect the functionality or user experience of the Service.

For information about managing certain advertising cookies, you may visit:

https://optout.aboutads.info

11. Changes to This Privacy & Cookie Policy

We may update this Policy from time to time.

Where appropriate, we will provide notice of material changes through the Service or by other reasonable means.

Your continued use of the Service after an updated Policy becomes effective may constitute acceptance of the revised Policy where permitted by law.

If required by law or operational necessity, certain changes may take effect immediately.

The most current version of this Policy and its effective date will remain available through the Service.

12. Contact Us

If you have any questions about this Privacy & Cookie Policy or the way we handle personal information, please contact us at:

hello@kaiajaco.com